Lloyds would love to offer all of our purchasers a Permanent Bidder’s Number, but it is simply not possible.  To keep our auctions flowing, our Bidder’s Numbers must not exceed 3 digits,  otherwise, it becomes very difficult for Auctioneers to correctly read numbers on the auction floor and costly errors occur.  We have in excess of 40 000 bidders attend our in room auctions every year, so the Bidding Numbers would become too large.

9. Can I leave a phone bid?

No.  Unfortunately, we do not have resources to take phone bids.  If you cannot attend the auction, but do want to bid, you are welcome to leave an Absentee Bid in person or online.

10. If there are multiples of an item in a lot, do I have to bid on the entire lot?

All goods are sold as “Price Per Each”.  That means if there are 10 prints, the bidding will be for one print only.  The winning bidder can then choose how many items they want to take.  Underbidders are next to select a quantity at the knockdown price.

11. What is the lot description?

The Lot Description is listed in the Auction Catalogue after the Lot Number.  It provides you with the information that you use (in conjunction with viewing and testing the item on Inspection days) to make a decision on whether or not you want to bid on that particular item.  The Lot Description may or may not include details such as serial numbers, make and model numbers, colour, dimensions, if warranty is offered, key or remote control availability and any other information that would be important to you in your buying decision.  Whilst we make every effort to ensure all descriptions are accurate and comprehensive, on some occasions errors can occur.  Please use your Catalogue as a guide. Although extreme care is taken to produce the Catalogue, errors can occur.  No guarantees can be given. Make sure you attend our inspection days If a Lot description does not match the physical item, please ask for clarification at Administration. Numbers and descriptions may change without notice.  The Auctioneer will confirm correct quantities and descriptions of lots as they are being offered for Sale.  If you have any questions, please see Administration before the start of the Auction.

12. Should the catalogue description match the physical item?

Yes.  Whilst we make every effort to ensure all descriptions are accurate and comprehensive, on some occasions errors can occur.  Please use your Catalogue as a guide.  Numbers and descriptions may change without notice.  The Auctioneer will confirm correct quantities and descriptions of a lot as they are being offered for Sale.  If you have any questions, please see Administration before the start of the Auction.

13. Does my item have a warranty?

Generally, no.  If an item is offered with a Warranty, this warranty is offered by the Vendor who owns the goods.  Warranty status is specified in the Lot Description in the Auction Catalogue.  If a Warranty is offered, you must keep ALL of your paperwork, Invoices and Receipts of Payment.

14. How do I find out warranty details?

Check your Auction Catalogue for Warranties on specific Lot Numbers.  If you are unsure, please ask at Administration on Inspection days.

15. Can I cancel my bid?

No.To protect the Auction Process Integrity, Lloyds does not provide for a change of mind.  We encourage Bidders to take care when bidding as once made, a bid cannot be withdrawn.  Make sure you attend viewing and inspection days, and make yourself 100% aware of what you are bidding on.

16. Do all goods have reserves?

Some.  We allow Vendors to set a Reserve on an item only in consultation with an Auctioneer.  We can hold a Reserve for one week only.  If the Item does not sell, the Reserve must be either removed, re-negotiated or the item must be collected and removed from Lloyds.  We cannot give out Reserve prices.

17. What is the Buyer’s Premium?

A Buyer’s Premium is a fee that is added to the Knock-Down price.  It applies to all auctions, and is generally 12.5% (Alcohol 15%, Vehicles/Machinery (Ex Forklifts etc) 7.5%).  Buyer’s Premiums is always stated on the Catalogue and on Auction Advertisments.  

For Example, if you are the winning bidder on a Lot at $100.00 (knock-down price), a Buyer’s Premium (example 12.5%) will be add to the knock down price (being $12.50).  Total cost of the item thus is $112.50.  

 

18. How do I pay for my goods?

You must pay for goods on Auction Day.  We take cash, EFTPOS, Credit Cards (Except Amex and Diners) which do attract a 1% surcharge, direct deposits, internet transfers and bank cheques.  No Company of Pesonal Cheques  are taken.

If you are held up, please phone our Administration Department immediately (on Auction Day) and we can arrange a Credit Card Payment over the telephone.  Failure to settle accounts will require you having to leave a deposit next time your register. Once accounts have been settled, a Collection Slip will be handed out, allowing you to pick up the goods.  Collection Slips are a Security Document.  Without it, goods cannot be picked up.  Collection slips CANNOT be re-printed.

19. Can I get another copy of my invoice?

Copies of Invoices can be retrieved from Auction Archives.  A fee of $30.00 per Invoice will be charged, and the process with take approximately 5 working days.
We can not get copies of Collection Slips at any stage.

20. How can I get my goods home?

Lloyds have a number of Carriers that we can recommend.  These carriers deliver goods for Auction Buyer’s every week, and are very aware of the Auction Rules and Systems.  Please see Administration for contact numbers for these Carriers.

21. What do I do if an item is missing?

All goods must be picked up by midday on the day following the Auction.  If an item is missing, you must notify the Floor Manager or Administration Immediately so that the loss can be investigated.  The missing item cannot be addressed if you are late in picking up your goods.

22. When can I pick up my goods?

Goods must be collected by noon the day after purchase (Unless otherwise stated; particularly for on-site Auctions).  Lloyds do not accept any responsibility for goods not collected by this time.  Generally, goods are available for pick-up as soon as the account has been settled.  

23. Can someone else collect my goods?

Yes, you can have some-one else collect your goods.  However, if you intend for a third party to collect on your behalf, they must supply Lloyds with your Collection Sheet and a signed note of authority permitting Lloyds to release your purchases to a third party.  Please note that the Collection Sheet is a secure document.  These can not be reprinted at any time.

24. Does Lloyds have a delivery service?

Yes, Lloyds have a large truck with 2 men, and the cost is $95 per hour. To book this truck for delivery or pick up please contact Administration.  We also have a number of Carriers that we can recommend.  These carriers deliver goods for Auction Buyer’s every week, and are very aware of the Auction Rules and Systems.  Please see Administration for contact numbers for these Carriers.

25. What is Lloyds returns or refund policy?

No allowances, refunds or warranties are offered UNLESS specifically indicated in the Lot description on the catalogue. All lots are available for inspection to the purchaser at a specified time (See Inspection Times and Dates for each particular Auction). Purchasers can test and closely inspect each item up for Auction.  Unless otherwise stated, all goods are sold “as is”.  

26. What if my item is faulty/does not work?

All items are available for inspection to the purchaser at a specified time (See Inspection Times and Dates for each particular Auction). Purchasers can test and closely inspect each item up for Auction.  Unless otherwise stated, all goods are sold as is.  No allowances, refunds or warranties are offered UNLESS specifically indicated in the Lot description on the catalogue.

27. Does Lloyds offer replacement items?

No.  Unless warranty conditions are specifically indicated in the Lot description on the catalogue.

28. Can I return goods I really don’t want?

No.To protect the Auction Process Integrity, Lloyds does not provide for a change of mind.  We encourage Bidders to take care when bidding as once made, a bid cannot be withdrawn.  Make sure you attend viewing and inspection days, and make yourself 100% aware of what you are bidding on.

29. Why was my refund denied?

A refund is denied if the item is not sold with a Warranty or Return to Store Clause.  If an item is sold with a Warranty or Return To Store Clause, it will be specified in the description, next to the particular lot number in that Auction’s particular Catalogue.

Lloyds act as Agents for our Vendors.  All goods sold by Lloyds are owned by individual Vendors.  Once the Auction is closed (at close of business on Auction Day), all payments for goods have been deposited in Vendor Accounts, and cannot be retrieved.  Lloyds does not hold the funds.  If an Item is offered with a Warranty, it is because that particular Vendor has offered the Warranty and will allow Lloyds to retrieve funds.

30. How long does a refund take?

If the auction is closed, the refund will take approximately 5 working days.  A cheque will be forwarded to a nominated postal address.  If the auction is still open, a refund can generally be issued immediately.  We suggest that you attend to the status of a purchase as soon as you take it home.  Contact our office immediately, should your item UNDER WARRANTY be faulty.

31. Can I just keep a credit at Lloyds?

No.  All payments for Auctions are immediately deposited into a Trust Account.  This money is then paid directly to specific Vendors once the Auction is closed.  This trust account is audited at least four times annually by an independent auditor. Failure to comply with Act results in severe penalties. No Credits can be kept.  Refunds and Purchases are dealt with as totally separate entities.

32. Can I ONLY purchase goods AT auction?

You can purchase as an “Out of Auction Sale” (OAS).  Lloyds are open 7 days a week.  You can purchase goods that did not sell at auction, but only AFTER the auction has closed.  Conditions are that items must have been through one auction.  Once items have been catalogued for an auction, they cannot be purchased as an OAS and must go up for the specified auction.

33. Who are Lloyds Vendors?

Lloyds Vendors consist of a variety of recognised businesses.  Lloyds provides Vendors with an inexpensive and highly efficient channel for maximising revenue by selling excess stock, cancelled orders, end of line stock, slow moving lines or seconds (Manufacturers, Importers, Wholesalers and Liquidators).  We also act as Agents of behalf of Private/Domestic Vendors, and have partnerships with a large number of Corporate entities including many of Australia’s Leading Financiers (Asset Rationalisation), Forensic Accountants (Corporate Recovery and Insolvency), Legal Professionals (Reports and Arbitration), Insurance and Loss Adjusters (Asset Rationalisation) and a large number of Corporate and Private Clients. We are also endorsed Auctioneers and Valuers for State, Commonwealth and Local Government Departments.

34. Can I sell goods through Lloyds?

Yes. All goods must be in Excellent condition, and fully functional.  Please contact Administration for further details or to be referred to one of our Auctioneers.

35. Does Lloyds post auction results after the auction is over?

No.  You are welcome to enquire about the price of a lot/item on Auction day if you did miss it.