To ensure the safety of our extended family we are moving towards a SAFE, Low Cost & Freaky Fast Shipping Only model (or it’s FREE!), commencing with our head office facility on the Gold Coast.

From Thursday 16th April, all warehoused items offered by our Gold Coast Consumer division will be Shipping Only – with collections limited to extreme cases. Items will be delivered nationwide through our logistics partners, with most local buyers (within 90kms of our Carrara warehouse) receiving items within 24 hours of their account being settled.

This initiative includes Auto, Civil, Industrial and Marine Assets however shipping will not be compulsory for these categories to allow for third party freight & in extreme cases, personal collection of larger assets.

We are excited about this positive change and aim to soon provide this service to all locations Nationwide for the safety of all staff and customers.

How long do I have to pick up my items?

Usually you have about three days to pick up your items you have won but vary from auction to auction. You will find this information on the Auction Details page.

Sometimes, your items will remain at our warehouse but if you collect outside of the collection times it means we can no longer ensure the integrity of your items.

Other times we are bound by the onsite conditions, and limited access to an auction site, for example, a business that is closing down. 

In plain English, we have to hand the keys back to the landlord by a certain deadline and if your items are left there, they are deemed as abandoned.

This is just to prevent people leaving us to look after their items for extended periods of time as we are constantly moving stock around and bringing new stock in!

If you would like more help or information, just click below to contact our friendly team.

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