If your account has been locked it means you have entered the incorrect password for your account too many times and it has locked your account for security purposes. But don’t worry, it happens to the best of us!
Simply give our friendly Customer Service team a call on 07 5559 1999 and they will be able to reset your password and unlock it for you. You will be given a temporary password to login with and then you will be asked to change your password to something you will be able to remember.
The other reason your account may have been locked is because you haven’t made payment in time for an item you’ve won.
We understand life gets crazy sometimes, however not making payment before the deadline has a big impact on our vendors who are needing their money.
Your account will automatically be locked, and the item removed from your account by our system. Don’t forget to check the Auction Details page for payment deadlines!
Ring our friendly Customer Service team on 07 5559 1999 and they will be able to unlock it for you. Just be warned it will go down on your account as a warning. If you get three warnings you may not be able to bid again, so make sure you’re on top of your payments!
If you would like more help or information, just click below to contact our friendly team.