But I don’t know the first thing about online auctions - Part 2
We have asked (and answered) the ‘beginner’ questions so you don’t have to!
We had so much info to give you guys that we had to do a Part 2. After all, knowledge is power so we have armed you with everything you will need from go to woah!
We know it can be scary starting something new so we have asked all the questions you could think of when it comes to purchasing through Lloyds Auctions!
Take the leap and start bargain hunting with us! If you get really stuck, remember we are always contactable between 8am and 5pm AEST on [email protected] or 07 5559 1999!
What does ‘Referred to Vendor’ mean?
If you have a referred bid it means you were the highest bidder on a lot when it closed but the reserve price has not been met. This means the lot has not been sold yet.
Our referrals team will call you and let you know the reserve price and ask if you would like to increase your offer. You do not have to and can turn in the item if you wish.
You can check to see if your bid has been accepted by going to the My Account tab on our website and then Purchases page. If the item appears here your bid has been accepted. If it does not, it has been submitted to the vendor for their consideration and may be accepted, so please check back later.
What does ‘In Contention’ mean?
If you see that your bid is in contention when the lot closes, it means you were the highest bidder. However, it means the reserve price has not been met and the item has not sold.
The winning bid must be within 75% of the reserve price in order for the item to be referred to the vendor. This means we won’t call you to negotiate but you can always call us on 07 5559 1999 to find out the reserve and see if you want to increase your offer!
How do I know if I have won an item?
If you are the top bidder at the time the lot closes you will see a green tick beside your bid and be in contention. If you the reserve price on the lot has been met, you will have won the item. This will be confirmed by receiving a successful bid email.
How do I pay?
We have several ways to process your payments, these include Electronic Funds Transfer, credit card payments and in-house payments when you come to pick up your items from our warehouses.
In order to pick up your items or have them shipped, your full payment must have been received by us. Please allow 48 hours for bank transfers and 5 business days for cheques to clear.
Each payment made through Electronic Funds Transfer (EFT) must include your Customer Number in the reference column in order for us to correctly identify who and what account transferred the funds.
Bank: COMMONWEALTH BANK
Account Name: Lloyds Auctioneers & Valuers Pty. Ltd.
BSB: 064 486
Account Number: 1054 0261
The best way to pay is by credit card through your Lloyds account as this is pretty much instant and you will be able to collect your items straight away! A surcharge of 0.75% will be charged on all credit card transactions.
Just head to My Account and then the Purchases page. Click on the amount in the outstanding column and it will take you through the online payment process.
This is also where your invoices will be kept, no matter what method of payment you use!
What shipping is available?
Each auction is different, and shipping can vary from lot to lot. Sometimes items are too big for us to ship. You can get a shipping quote by clicking ‘Get Shipping Quote’ on a lot. Don’t worry, this is just a quote and you do not have to pay for it!
If it does not come up with any information, the item is not able to be shipped by us!
How long do I have to pick up my items?
Usually you have about three days to pick up your items you have won. You will find this information on the Auction Details page.
Your items will still remain at our warehouse but if you collect outside of the collection times it means we are no longer responsible for your items.
This is just to prevent people leaving us to look after their items for extended periods of time as we are constantly moving stock around and bringing new stock in!
What if I can’t pick up?
If you can’t pick up your items or have them shipped, you can ask a third party like a delivery company or family or friends to pick up for you.
In order to arrange this, you must call us first and give us their name and your permission for them to collect your items. This will be noted on your account.
All your third party needs to bring in is your Customer Number and their own photo ID like a Driver’s Licence.
Where do I find my Customer Number?
Under the My Account tab on lloydsonline.com.au you will find a My Details section. Here you can see your Customer Number, sometimes known as a Bidder’s Number or Customer ID.
This is also where you can edit your details such as your postal address, phone number or email address.
Where can I find my watchlist and see all my bids?
Under the My Account tab on lloydsonline.com.au you can see lots you have added to your watchlist and your bidding history!
Why have I been locked out of my account?
If your account has been locked it means you haven’t made payment for an item you won, in time. Your account will automatically be locked, and the item removed from your account by our system.
Ring our friendly Customer Service team on 07 5559 1999 and they will be able to unlock it for you. Just be warned it will go down on your account as a warning. If you get three warnings you may not be able to bid again, so make sure you’re on top of your bidding!
Don’t forget to check the Auction Details page for every auction!
We hope this has made you more confident and we look forward to seeing you bid, win and receive some bargain items!
If you would like to keep up with all our auctions, we can send you a weekly update of all our auctions online to get you started!
Simply take the first step and pop your email below!
